Shipping & Cancellation

Shipping & Cancellation Policy

At Soul & Scents, we aim to process and deliver every order carefully and on time. Please review the information below regarding shipping, delivery and cancellations.

Shipping
Orders are typically delivered within 3–8 business days, depending on the delivery location and serviceability of the pin code.

Delivery timelines may vary during sales, festive periods, high-order volumes, adverse weather conditions or other circumstances beyond our control.

Once your order has been dispatched, tracking details will be shared via email or SMS, where applicable.

Shipping charges, if any, will be displayed at checkout before the order is confirmed.

We currently deliver across India to most serviceable pin codes.

International shipping may be available for select locations. Customers may contact us before placing an order to check availability and applicable shipping charges.

Delivery Delays

While we work with our delivery partners to ensure timely delivery, occasional delays may occur.

If your order is delayed, we recommend checking the tracking information first. If there has been no movement or update for an extended period, please contact us with your order number so our team can assist you.

Orders Marked as Delivered

If your tracking status shows that the order has been delivered but you have not received it, please first check with family members, neighbours, building security or reception.

If the package still cannot be located, please contact us promptly with your order number so we can raise the matter with the delivery partner.

Failed Delivery Attempts

If you are unavailable at the time of delivery, the delivery partner may make another attempt or contact you to reschedule.

If an order is returned to us due to repeated unsuccessful delivery attempts, an incorrect or incomplete address, or the customer's unavailability, additional shipping charges may apply for re-dispatch.

Order Modifications

If you need to modify your order, including the delivery address, please contact us as soon as possible.

Changes can only be accommodated before the order has been processed or dispatched. Once an order has been dispatched, we may not be able to make any changes.

Order Cancellations

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us with your order number at the earliest. Cancellation requests are subject to the current processing status of the order.

Cancellation Refunds

For prepaid orders that are successfully cancelled before dispatch, the refund will be processed to the original payment method.

Once processed from our end, refunds may take approximately 5–10 business days to reflect in your account, depending on your bank or payment provider.

Damaged, Incorrect or Incomplete Orders

If you receive a damaged product, an incorrect product or find an item missing from your order, please contact us within 48 hours of delivery.

Please share your order number along with clear photographs or videos of the product and packaging, wherever applicable.

Our team will review the issue and provide the appropriate resolution.

Returns & Exchanges

Returns and exchanges are subject to our separate **Return & Refund Policy**.

Products must meet the applicable eligibility conditions, and certain products may not be eligible for return once opened or used.

Contact Us

For any shipping, delivery or cancellation-related queries, please contact our customer support team with your order number and relevant details. Email: cs@soulandscents.com, Contact: 9372207281.