Shipping & Cancellation Policy

For Pre paid orders placed through www.soulandscents.com, if cancelled after dispatch and while in transit, or rejected Rs.100 shipping cost will be charged and balance will be refunded. For COD ( Cash on Delivery) orders, which are cancelled after dispatch and while in transit or rejected Rs. 100 shipping cost will be charged.

All purchases are shipped from Mumbai, Maharashta by reputed courier agencies. Please allow following number of days from receipt of your order

7-14 business days for domestic delivery

14-21 business days for international delivery (PS: international deliveries maybe subject to customers duties that the customer will have to pay to receive the package. We only charge shipping fee and not customs)

Order deliveries will be made between 9 am – 8 pm Monday – Saturday.

Enjoy FREE shipping for orders above Rs. 999/-

Prepaid Less than Rs. 399 - it is Rs.100/-

COD less than Rs.399 - it is Rs.150/-

International shipments as per actuals shown on the website and customs duty has to be paid by the customer at the time of delivery.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc.
Soul & Scents takes no responsibility for goods signed by an alternative person.
Soul & Scents is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Returns are easy. Contact us to initiate a return. In case you wish to know our replacement and refund policy, please email us at enquiry@soulandscents.com