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Refund & Exchange Policy

At Soul & Scents, your happiness is our highest priority! We work tirelessly to delight you with our products and make you feel special. At Soul & Scents, your happiness is our highest priority! We work tirelessly to delight you with our products and make you feel special. We understand that it is a personal purchase, for this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 day from the date of purchase. Simply contact us and return the products to our address. However, postage will be charged at actuals.
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Our products once opened cannot be repackaged or resold. To keeps things safe for our customers, we do not accept returns on opened merchandise. Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Soul & Scents is not responsible for damage after delivery. Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. All claims for shortages or damages must be reported to customer service on the day of delivery at enquiry@soulandscents.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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